Refund and Returns Policy

Return Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging & accessories.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

To return an item, please email customer service at hello@tinyphones.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and post your return to the following address:

Tiny Phones UK 81 Bury New Road Manchester M8 8FX

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to post your return as we will not cover any lost or damaged device costs. The customer will incur and is liable for these costs.

Please remember to do the following before returning your device:

• Remove all security and parental locks
• Remove your SIM cards
• Remove Memory card (if applicable)
• Remove your accounts.
• Back up and remove any personal data from your device

Failure to do so will lead to a delay in the processing of your return and/or prevent it from being processed.

There are certain situations where only partial refunds are granted:

• The device with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• If accessories or original packing are missing
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@tinyphones.uk.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Warranties

Brand New Devices

Our brand new devices come with a 12-month manufacturer warranty and must be claimed directly by manufacturers.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@tinyphones.uk and send your item to:

Tiny Phones UK 81 Bury New Road Manchester M8 8FX

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to:

Tiny Phones UK 81 Bury New Road Manchester M8 8FX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@tinyphones.uk for questions related to refunds and returns.